Great place to work with. Our salesman Mark Austin was great. He took the time to make us feel comfortable in our purchase and make sure we understood everything. There was some confusion in the total price while we were signing papers and they made the difference go in my favor. Overall, they carry very nice vehicles and they take good care of their customers. I will definitely give them another opportunity for my business when I am ready for another vehicle.
Convenient service department hours, excellent service from the knowledgeable staff of advisors and mechanics, and great cars.
Excellent experience. Will plan on using Baxter only from now on.
Friendly staff and Samuel was a great salesperson, not pushy and very helpful finding what I wanted.
Great service, wonderful people to work with.
This service department is top notch. Duane, Rob and Yannick are seriously the best guys in town. Pretty sure Yannick is a nationally (or worldly) recognized Volkswagen tech and Duane and Rob should be for Service Advisors. A service advisor has a stressful job. They are constantly dealing with cranky people. I mean, no one Nebraskan wants to be without a car, especially given the lack of public transportation options. The past two months, I have been into the service depart...ment at La Vista twice. The first, it was 5:45 p.m. on a Friday evening and I pulled into Target's parking lot to run a quick errand on my way home. To my surprise, I could not turn my car off or get my key out. At all. My 5-month-old son was in the back seat and my fiance was working. I knew the service department closed at 6 p.m. and I was expecting them to turn me away because they were closing, but Rob talked me through a few suggestions and since none of them worked, he offered to stay there until I could get there to drop my car off. I was at least 10-15 minutes away. When I arrived at 6:05 p.m. Rob and Yannick were both waiting for me to help. It took 3 guys to try and get my key out, but someone finally did. I obviously needed to get my son home somehow, and the shuttle driver was gone, so they hooked me up with a loaner and I was on my way in less than 20 minutes. The second time, I had a slow leak in my tire and was driving on it for a few weeks. I need to drive to Lincoln this coming Saturday and was worried about having something happen to my tire while on the interstate, so I promptly called Thursday morning to see if I could get it before to have it fixed. Duane is ALWAYS pleasant and caring despite being slammed and he was able to get me in Friday morning. I dropped my car off at 8 a.m. and had a call at 11 a.m. letting me know my car was ready to pick up. It's hard to find such great customer service in the auto industry, but this team always puts the guest first and I could not speak more highly of these three guys. Thank you! -Sarah See More
Best car detail in omaha.
Baxter VW in La Vista has consistently earned my business over the last 7 years. I hate buying cars, especially from dealers, but here I am having purchased two cars from them now in the span of 6 years (my CC in 2011 and a Golf, which we leased, in 2017). The thing that's probably earned my loyalty, above all is, is the service. I've driven to Omaha to have my car serviced at Baxter instead of the 15 minutes to the VW dealer in Lincoln for 7 years now all because of a bad service experience in Lincoln with my Audi A6 (before it was totaled). Over the last 7 years, I've had my CC serviced by Baxter all but two times; their work is impeccable, it's always on time, and my car comes back to me a bit cleaner than when I dropped it off. The thing that keeps me coming back though is Rob S., my Service Advisor. He's always gone above and beyond, in my opinion, to help me keep my CC in tip top shape. When it's time to replace my CC, I'll definitely be returning to Baxter in La Vista. They don't just talk good customer service, they demonstrate it every single time I'm there.
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